For your convenience, New American accepts all different modes of payments like Paypal, Visa, Mastercard, American Express, and Discover cards.

You can change your order as long as the item has not been packed and shipped. Contact our customer service to update your order’s status.

All order details, along with the order number, shipping charges and price of each item, are sent via email.

We ship everywhere with few exceptions, such as Israel, Russia and APO/FPO addresses. For further queries, contact us at

We make sure that your order is always secure. Privacy is protected by the use of SSL (Secure Socket Layer). PayPal makes it easy to receive payments. So the entire process is reliable.

We take 3-8 business days to deliver. Contact our customer service if the order is still delayed.

All confirmed orders are verified with an email confirmation.

Immediately contact our Customer Service Team if there is an issue with your order. Describe your issues. Check out our return and exchange policy for better guidance.

Orders can be tracked after they are dispatched. Tracking details are sent through emails.

Cancellation is only possible before the item is shipped. After dispatch, you cannot cancel. But you can apply for a return.

Contact our customer service for further assistance on this issue. Exchanges can be facilitated.

Our sizes are exact. Have confidence in our size guides. You will get a perfect size.

Custom sizes are only available for suits.

We have sizes available in both inches and centimeters. Refer to our size guide for better instruction.

Easily apply the discounted code at the time of checkout in the field labeled coupon code.

We always provide free shipping. However, the customer will have to pay for the return courier charges.

Refunds will be made through the original method of transaction. This will take 6-7 working days.

FedEx and DHL are usually used to ship our products; however, we use USPS and UPS within the United States.

New American Jackets is an online leather jacket store itself. No retail shop exists.

The item is marked as a gift. This declares a lower value price on the invoice so that the lowest amount of customs fees are applied. This depends upon the country’s rules and regulations.

Feel free to contact our always active Customer Care Department at

Back to Top